We endeavour to ship all over the globe, providing that a safe delivery address is given and a signature can be provided upon delivery. However, we may not be able to ship to certain countries if carriers are not able to do so safely. If you cannot see your country on our checkout, please contact Customer Care .

We advise any customers purchasing from the countries below to kindly ensure that they are aware of their own country’s customs law regarding imports of luxury items. In some cases this may be up to 80% of the item’s value and it will be the customer’s responsibility to pay this fee.

• Saudi Arabia
• United Arab Emirates
• Hong Kong
• Japan
• Singapore
• Iraq
• Iran
• Russia
• Colombia
• Brazil

Orders are shipped from our UK warehouse Monday to Friday, excluding holidays. You will receive an email with tracking details once the order has been dispatched.

We aim to ship your order no more than 24 hours after it has been placed, however if it is placed on a Friday afternoon, it will not be shipped until the following Monday.

If there is a delay to your order, our Customer Care team will be in contact.

The below delivery times are estimates only and may be subject to change. They may vary depending on the delivery location. 

• UK (express): 1 to 2 working days
• US: 2 to 5 working days
• EU: 2 to 5 working days
• RoW: 3 to 10 working days

Cutler and Gross offers free delivery to all international destinations. However, please note that for orders outside of the UK and EU, the customer is liable for any customs charges incurred.

Orders delivered to the UK and EU have no taxes or duties. 

Orders delivered outside the UK and EU may be subject to import duties and taxes, for which the customer is liable. Rates vary according to country so the price at checkout is not inclusive of any import duties and tax that you may have to pay. To calculate the cost, please contact your local carrier or customs office.   

Please be aware that orders placed for multiple frames will incur higher customs fees due to the higher order value.

If you choose to have your order shipped to a business address outside of the UK, you must include the business's VAT number in order to ensure that it clears customs correctly.

If you do not pay the customs import duties and taxes fees by the correct date, your order will be returned to Cutler and Gross. Once we have received your order, a refund will be processed. There will be a deduction from your refund to cover the cost of the return, which will vary depending on the location.

Yes, if you are not going to be available to receive your parcel, we recommend that you rearrange the delivery for a time when you will be in.

All frames are shipped using DHL's signed for and tracked service, meaning that the parcel cannot be left with a neighbour or in a safe place.

DHL may provide options to opt out of the signed for service, however, due to the high value nature of our parcels, we do not recommend this option, as the shipment will no longer be covered for loss or damage.