Product Care
Cutler and Gross glasses are made to last. Each pair is crafted by a team of expert hands, using the finest materials and heritage techniques.
Our frames are works of art, but are designed to be loved and worn for years. Often slipped into a front pocket, looped through shirt collar or brushed back on the top of the head.
It’s natural that your glasses might require the odd service over time to keep them in immaculate condition and extend the useful life of your frames.
Everyday Care
We trust you treat your frames with utmost care, but understand they’re designed for wear. Our everyday care tips offer realistic recommendations to ensure they look and feel like the moment you first tried them on.
- Always ensure your hands are clean and dry when handling your frames.
- Lightly spray both sides of the lens with a lens cleaning spray. We recommend holding the rim surrounding the lens you are cleaning to avoid warping or even possibly breaking the frame.
- Gently wipe your lenses with the microfiber cleaning cloth provided to dry and remove any dust and grease.
Always keep your glasses and sunglasses in their case when not in use. We provide every frame purchase with a microfibre cleaning cloth, and a case to store them safely.
Discover our Globe-Trotter slip cases and collectors cases for optimal protection.
- Using a microfiber lens cloth, not your clothing as this can damage lenses and frames.
- Avoid using soaps, washing detergents or your breath to clean lenses.
- Limit extreme heat conditions such as prolonged direct sunlight and saunas.
- Avoid wearing them in swimming pools, the sea or during exercise.
- Keep away from hair dye, bleach or other hairstyling products.
Long-Term Care
While intended to last, small imperfections may appear on your frames over time — a sign they are well loved. We offer a range of long-term care for frames purchased in-store and online, from polishing to adjustments and repairs.
Cutler and Gross offer complimentary adjustments and cleaning for frames that have become loose or are in need of a professional clean.
If you require a deeper glasses or sunglasses clean, a polishing service is available both online and in-store.
Polishing can remove scratches from the acetate frames to make them look brand new. To request this service, contact our Customer Care team via email help@cutlerandgross.com, or head to your nearest Cutler and Gross store.
A year after purchase, we offer a complimentary frame assessment. We will check the frame to see that it fits you as well as the day you bought them and Inspect the frame and replace the screws if necessary. If we feel the frame would benefit from any extra care, then we will make recommendations.
Available in all Cutler and Gross stores.