In accordance with EU consumer protection legislation effective from June 2026, you may withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, please complete the form below. Once submitted, you will receive an automatic confirmation email. A member of our team will then be in touch with the next steps.

Please note:

• Items must be returned in their original condition, including all packaging in accordance with our returns policy outlined here.
• The 14-day withdrawal period begins on the day your order is delivered.
• Certain products may be excluded from the right of withdrawal, including, but not limited to, bespoke items, custom orders and digital gift cards. If you are unsure whether a product is eligible, our Customer Care team will be happy to assist.

Should you have any questions before submitting your request, please contact us at help@cutlerandgross.com.