Careers

From 1969 to now, we are disruptors and pioneers at the forefront of the optical industry. Combining extraordinary design, exceptional craftmanship, and profound vision, each collection looks confidently towards the future.

With headquarters in London and Italy, and stores through the UK, US and Canada, we are proud of our dedicated, creative and collaborative team who are committed to providing industry leading eyewear and customer service. We are always looking for new members who share the same vision.

Come join us.

Sales Associate (London, UK)

About Cutler and Gross:

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftsmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 5 flagship store locations in London, Bath, New York and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

What You’ll Do:

Are you passionate about luxury and delivering exceptional customer experiences? Cutler and Gross is looking for a dynamic Sales Associate to join our team.

  • Be the face of our brand:
  • Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone or in person in the store.

  • Master our collections:
  • Ensure familiarity with the product range past
    and present to provide customers with as much detail as possible.
  • Provide reliable information and advice to
    customers in all matters relating to sales and customer service.
  • Check lenses on delivery to ensure that they
    meet the required specification.
  • Record the results of each client, dispense on
    the system and initiate lens and frame orders electronically to the supplier.
  • Arrange client appointments using the client
    management system tools and web booking portal.
  • Maintain correct processing of all stock
    deliveries to store, booking into system and processing store exchanges.
  • Additional administrative tasks as required.

  • Drive sales with passion:  
  • Proactively support the running of the store to operate to its full potential and contribute to the store reaching its monthly, quarterly, and annual sales targets.
  • Dealing with and handling of cash, credit cards and international currency.

What We’re Looking For:

  • Must have a natural passion for eyewear, and selling luxury products preferred.
  • Ability to style frames and sunglasses with consideration to fitting the face immaculately.
  • Exceptional communication skills, both verbal and written.
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
  • Have a proven track record in achieving sales targets and building customer relationships.
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative.
  • Empathy and creativity to build trust with the customers.
  • Immaculately presented and representing the company ethos.

Applicants should apply with a CV
and cover letter to recruitment@cutlerandgross.com

Licensed Optician (New York, US)

Job Title: Licensed Optician

Department: Store

Reporting to: Store Manager

Location: 71 Mercer Street, New York, 10012

Contract Type: Permanent, full time

Salary: TBD

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftsmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 5 flagship store locations in London, Bath, New York and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

The Role:

Cutler and Gross are seeking enthusiastic Licensed Opticians to be an integral part of our growing team.

To be successful in this role, you will be a recently qualified dispensing optician, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.

Description of Duties:

  • Supply, fit and adjust glasses to a high standard with imagination and flare.
  • Use of equipment to take frame and facial measurements to ensure correct fit and positioning.
  • To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle.
  • Assist with maintaining client electronic records, including email addresses and contact telephone numbers.
  • Arrange client appointments using the client management system tools and web booking portal and complete triage protocols as required.
  • To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
  • Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store.
  • Advise clients when adjustments or repairs to spectacles are needed.
  • Check lenses on delivery to ensure that they meet the required specification.
  • Assist with all stock deliveries to store, booking into system and attaching price tags where required.
  • Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
  • Attend daily and weekly meetings with management.
  • Assist with regular stocktakes.
  • To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way.
  • Pro-actively support the running of the practice to operate to its full potential.
  • Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
  • Additional administrative tasks as required.

Skills Required:

  • At least 3 to 5 years as a New York State Licensed Optician.
  • Have exceptional communication skills, both verbal and written
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
  • Have a proven track record in achieving sales targets and building customer relationships.
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative.
  • You will need empathy and creativity alongside your theoretical knowledge.
  • The ability to multi-task and prioritise own workload.
  • Be immaculately presented and represent the company ethos.
  • An appreciation for fashion and luxury

Applicants should apply with a CV and cover letter to av@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultant.