Job Title: Sales Associate

Reporting to: Store Manager

Location: London

Contract Type:  Permanent, Full Time (5 days out of 7, Monday – Saturday, 9.30am to 6pm, 37.5 hours per week)

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

The Role:

Cutler and Gross is seeking enthusiastic Sales Associates to be an integral part of our growing team. If you seek experience working in luxury retail and are looking to join a premium eyewear brand, this is a fantastic opportunity to work with a brand that puts an emphasis on people working together to achieve great results. You will be a passionate and driven ambassador, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.

Description of Duties

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone or in person in the store.
• Ensure familiarity with the product range past and present to provide customers with as much detail as possible.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Can present and conduct themselves in a professional manner to both customers and colleagues.
• Can communicate clearly to customers and colleagues.
• Arrange client appointments using the client management system tools and web booking portal.
• To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
• Advise clients when adjustments or repairs to spectacles are needed.
• Check lenses on delivery to ensure that they meet the required specification.
• Maintain correct processing of all stock deliveries to store, booking into system and processing store exchanges.
• All transactions to be handled in a responsible and secure way.
• Dealing with and handling of cash, credit cards and international currency.
• Ensure the store is always kept clean and presentable.
• Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
• Attend briefing sessions as directed by your line manager.
• Assist with regular stocktakes.
• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Pro-actively support the running of the store to operate to its full potential and contribute to the store reaching its monthly, quarterly, and annual sales targets.
• Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
• Additional administrative tasks as required.

Skills Required

• Must have a natural passion for eyewear and selling luxury products preferred.
• Ability to style frames and sunglasses with consideration to fitting the face immaculately.
• Have exceptional communication skills, both verbal and written
• Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
• Have a proven track record in achieving sales targets and building customer relationships.
• A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
• Strong attention to detail and accuracy
• Ability to work as part of a team, and on own initiative.
• You will need empathy and creativity to build trust with the customers.
• The ability to multi-task and prioritise own workload.
• Be immaculately presented and represent the company ethos.
• Can deal with international customers and familiar with their customs and culture.
• An appreciation for fashion and luxury
• Can communicate clearly to consumers and colleagues.

Staff Benefits:

• Frame and sunglass allowance
• Generous friends and family discount
• Annual eye test at a Cutler and Gross store
• Regular company socials

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultant.

Title: Dispensing Optician

Reporting to: Store Manager Location: London

Contract Type: Permanent, Full Time (5 days out of 7, Monday – Saturday, 9.30am to 6pm, 37.5 hours per week)

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

The Role:

Cutler and Gross is seeking enthusiastic Dispensing Opticians to be an integral part of our growing team. To be successful in this role, you will be a recently qualified dispensing optician, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.

Description of Duties:

• Supply, fit and adjust glasses to a high standard with imagination and flare.
• Use of equipment, including Essilor Visioffice, to take frame and facial measurements to ensure correct fit and positioning.
• To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle.
• Assist with maintaining client electronic records, including email addresses and contact telephone numbers.
• Arrange client appointments using the client management system tools and web booking portal and complete triage protocols as required.
• To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
• Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store.
• Advise clients when adjustments or repairs to spectacles are needed.
• Check lenses on delivery to ensure that they meet the required specification.
• Assist with all stock deliveries to store, booking into system and attaching price tags where required.
• Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
• Attend daily and weekly meetings with management.
• Assist with regular stocktakes.
• To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way.
• Pro-actively support the running of the practice to operate to its full potential.
• Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
• Additional administrative tasks as required.

Skills Required:

• At least 1 years’ pre graduate experience working as Dispensing Optician
• Have exceptional communication skills, both verbal and written
• Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
• Have a proven track record in achieving sales targets and building customer relationships.
• A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
• Strong attention to detail and accuracy
• Ability to work as part of a team, and on own initiative.
• You will need empathy and creativity alongside your theoretical knowledge.
• The ability to multi-task and prioritise own workload.
• Be immaculately presented and represent the company ethos.
• An appreciation for fashion and luxury

Staff Benefits:

• Frame and sunglass allowance
• Generous friends and family discount
• Annual eye test at a Cutler and Gross store
• Regular company socials

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultant.

Job Title: Digital Graphic Designer

Department: PR & MARKETING

Reporting to: Marketing Manager / Brand and Communications Director

Location: Unit A, 58-62 White Lion St, Islington, London N1 9PP

Contract Type: Permanent, full time (4 days in office, 1 day WFH)

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

The Role:

A mid-weight graphic designer with the passion, attention to detail and drive to deliver best in class brand assets for the business. This role is ideal for a digitally fluent designer with a sharp eye for detail, a passion for luxury brands and a portfolio that reflects creativity, consistency, and sophistication.

The Digital Designer will help us deliver innovative, world-class design across the Cutler and Gross B2B and B2C website, social media, email, digital advertising channels and digital marketing material.

As a key member of the Marketing team, the position relies on a confident creative with energy, professionalism, and collaborative outlook.

Key Responsibilities:

• Develop and deliver high-quality digital assets including website content, journal, newsletters, paid social and digital advertising.
• Work with Marketing, Sales and Ecomm teams to ensure cohesive brand storytelling across all digital touchpoints, including engaging editorial content, press packs, lookbooks and digital sales catalogues.
• Supporting on the visual development and creative execution of the Cutler and Gross website (Shopify), ensuring it reflects the brand’s luxury positioning, intuitive navigation, and elevated user experience.
• Translate campaign concepts into digital executions with a strong understanding of layout, typography, motion and animation.
• Work with the Ecomm team on updating assets to support our affiliate marketing strategy.
• Design visually impactful PowerPoint presentations for internal use, including sales meetings and cross-departmental communications.
• Actively seek opportunities to understand better how our customer interacts with the desktop and mobile site, designing with a user-centric approach.
• Oversee guideline execution with bespoke requests from our key accounts and stockists.
• Stay current with graphics, typography, photographic, cultural and fashion trends plus new techniques within the graphic design industry.

Skills required:

• Minimum 5+ years’ experience in luxury fashion graphics and design role with a discerning eye for quality. Experience in eyewear would be a bonus.
• Ideas driven with the ability to present ideas with creative flair and confidence.
• Exceptional interpersonal and communications skills.
• Strong ability with typography.
• Must be highly organised and remain calm under pressure with the ability to multi-task and achieve deadlines across numerous projects.
• Meticulous attention to detail and committed to delivery of best-in-class assets.
• Excellent knowledge and skills in Adobe CC software; Photoshop, InDesign, Illustrator.
• Skilled in crafting on-brand presentation using PowerPoint and Keynote.
• Experience of CMS systems and confident in HTML.
• Knowledge of Shopify, Voyado and Figma would be beneficial.
• Ability to thoughtfully utilise AI tools to enhance and streamline the design process.
• A genuine interest in luxury fashion, photography and world of art and design.

Staff Benefits:

• Frame and sunglass allowance
• Generous friends and family discount
• Annual eye test at a Cutler and Gross store
• 25 Days holiday (+1 extra day for each additional year you work at the business (up to max of 30 days)
• Flexible hours – core hours between 10am and 4.30pm
• WFH 6 days per month (max 2 per week) – after probation.
• Regular company socials

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultant.

Title: Senior Credit Control Manager

Report To: Group Financial Controller

Location: Head Office, White Lion St, London N1 9PP

Term: Permanent, Full Time

Job summary:

We are seeking an experienced Senior Credit Control Manager to join our global team. The successful candidate will be responsible for managing debts across a diverse range of companies, from small local businesses to international distributors. This role requires strong mathematical skills, a customer service focus, and the ability to work closely with the sales team to ensure effective credit management.

Key Responsibilities:

• Oversee the credit control function, managing debts across various companies and regions.
• Develop and implement credit control policies and procedures to minimise risk and optimise cash flow.
• Monitor and analyse credit data and financial statements to assess creditworthiness.
• Manage and resolve complex credit issues and disputes with customers.
• Collaborate with the sales team to align credit control strategies with business objectives.
• Prepare regular reports on credit control activities and performance metrics.
• Ensure compliance with relevant laws and regulations.
• Maintain strong relationships with customers to facilitate timely payments and address any concerns.
• Prepare accurate and detailed reports for board-level presentations.
• Conduct regular audits of credit control processes to ensure efficiency and effectiveness.
• Train and mentor junior credit control staff to enhance their skills and performance.
• Liaise with external auditors and financial institutions as needed.

Requirements:

• Proven experience in credit control management, preferably in a global company.
• Strong mathematical and analytical skills.
• Excellent customer service and communication skills.
• Ability to work collaboratively with the sales team and other departments.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills.
• Knowledge of international credit control practices and regulations.

Preferred Qualifications:

• Fluent in Italian.
• Experience with ERP systems.

Staff Benefits:

• Frame and sunglass allowance
• Generous friends and family discount
• Annual eye test at a Cutler and Gross store
• 25 Days holiday (+1 extra day for each additional year you work at the business (up to max of 30 days)
• Flexible hours – core hours between 10am and 4.30pm
• WFH 6 days per month (max 2 per week) – after probation.
• Regular company socials

Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultants.

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.