Careers

From 1969 to now, we are disruptors and pioneers at the forefront of the optical industry. Combining extraordinary design, exceptional craftmanship, and profound vision, each collection looks confidently towards the future.

With headquarters in London and Italy, and stores through the UK, US and Canada, we are proud of our dedicated, creative and collaborative team who are committed to providing industry leading eyewear and customer service. We are always looking for new members who share the same vision.

Come join us.

Sales Support Administrator (London, UK)

Job Title: Sales Support Administrator

Department: Sales

Reporting to: Customer Service Manager

Location: Unit A, 58-62 White Lion Street, Islington, London N1 9PP

Contract: Permanent, Full Time

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftsmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

Overview:

We are looking for a Sales Support Administrator to join the dynamic Sales Team at Cutler and Gross at our Head Office in London. The individual we are looking for will be customer focused and display an ability to resolve customer issues promptly and efficiently whilst having a proactive approach to their work.

Key Responsibilities:

  • Supporting our global customer base with all incoming queries through email and telephone queries.
  • Processing after sale requests; ensuring all requests are recorded correctly for reporting to manufacturing teams.
  • Working closely with our Logistics Team TO ensure all customers orders are delivered in a timely manner.
  • Building close relationships with our Sales Agent and acting as the main point of contact for support at Cutler and Gross.
  • Ordering Point of Sales materials for stockists.
  • Monitoring payments for pre-payment clients.
  • Developing product knowledge to help drive brand awareness.
  • Running weekly Sales and Back Order reports for the Sales Agents and Management Team.
  • Creating new customer accounts carrying out the necessary due diligence.

Requirements:

  • 1+ years’ experience in Customer Service, Customer Success or Logistics role.
  • Good IT Literacy, knowledge of Microsoft Office particularly Microsoft Excel is desirable and must be comfortable learning to use new software.
  • Proficiency in numeracy.
  • Additional languages including French or German desirable but not essential
  • Experience working in Wholesale or Fashion is desirable but not a requirement.

About You:

  • Friendly and self-motivated individual with a can-do attitude.
  • Excellent organisational skills and ability to manage competing demands
  • Works well with a team contributing to group goals as well as being able to work independently.

Staff Benefits:

  • Frame and sunglass allowance
  • Generous friends and family discount
  • Annual eye test at a Cutler and Gross store
  • 25 Days holiday (+1 extra day for each additional year you work at the business -up to max of 30 days)
  • Flexible hours – core hours between 10am and 4.30pm
  • WFH 6 days per month (max 2 per week) – after probation
  • Regular company socials

Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultants.

Licensed Optician (New York, US)

Job Title: Licensed Optician

Department: Store

Reporting to: Store Manager

Location: 71 Mercer Street, New York, 10012

Contract Type: Permanent, full time

Salary: TBD

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftsmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 5 flagship store locations in London, Bath, New York and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

The Role:

Cutler and Gross are seeking enthusiastic Licensed Opticians to be an integral part of our growing team.

To be successful in this role, you will be a recently qualified dispensing optician, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.

Description of Duties:

  • Supply, fit and adjust glasses to a high standard with imagination and flare.
  • Use of equipment to take frame and facial measurements to ensure correct fit and positioning.
  • To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle.
  • Assist with maintaining client electronic records, including email addresses and contact telephone numbers.
  • Arrange client appointments using the client management system tools and web booking portal and complete triage protocols as required.
  • To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
  • Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store.
  • Advise clients when adjustments or repairs to spectacles are needed.
  • Check lenses on delivery to ensure that they meet the required specification.
  • Assist with all stock deliveries to store, booking into system and attaching price tags where required.
  • Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
  • Attend daily and weekly meetings with management.
  • Assist with regular stocktakes.
  • To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way.
  • Pro-actively support the running of the practice to operate to its full potential.
  • Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
  • Additional administrative tasks as required.

Skills Required:

  • At least 3 to 5 years as a New York State Licensed Optician.
  • Have exceptional communication skills, both verbal and written
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
  • Have a proven track record in achieving sales targets and building customer relationships.
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative.
  • You will need empathy and creativity alongside your theoretical knowledge.
  • The ability to multi-task and prioritise own workload.
  • Be immaculately presented and represent the company ethos.
  • An appreciation for fashion and luxury

Staff Benefits:

  • Competitive salary and commission on sales.
  • Frame and sunglass allowance and a generous friends & family discount.
  • Professional fees paid.
  • Annual company social event.

Applicants should apply with a CV and cover letter to av@cutlerandgross.com

We are not accepting queries or candidate applications via recruitment agencies or consultant.