We accept Mastercard, VISA, American Express credit and debit cards, and payments by PayPal, Apple Pay, Google Pay, Clear Pay (UK only) and Klarna (UK only).

If you wish to cancel an order, you will need to contact us immediately as we are unable to cancel goods that have already been shipped and are en route to their destination. In the event that this timeframe has been missed, you will need to accept the delivery and then return the order to us.

Please note, we are unable to make changes to existing orders, however, if received in time, we may be able to cancel the order.

We aim to ship globally, providing that a safe delivery address is given and a signature can be provided upon delivery. However, we may not be able to ship to certain countries if carriers are not able to do so safely. If you cannot see your country on our checkout, please contact Customer Care.

We advise any customers purchasing from the countries below to kindly ensure that they are aware of their own country’s customs law regarding imports of luxury items. In some cases this may be up to 80% of the item’s value and it will be the customer’s responsibility to pay this fee.

• Saudi Arabia
• United Arab Emirates
• Hong Kong
• Japan
• Singapore
• Iraq
• Iran
• Russia
• Colombia
• Brazil

Cutler and Gross offers free delivery to all international destinations. However, please note that for orders outside of the UK and EU, the customer is liable for any customs charges incurred.

Orders delivered to the UK and EU have no taxes or duties. 

Orders delivered outside the UK and EU may be subject to import duties and taxes, for which the customer is liable. Rates vary according to country so the price at checkout is not inclusive of any import duties and tax that you may have to pay. To calculate the cost, please contact your local carrier or customs office.   

Please be aware that orders placed for multiple frames will incur higher customs fees due to the higher order value.

If you choose to have your order shipped to a business address outside of the UK, you must include the business's VAT number in order to ensure that it clears customs correctly.

Orders are shipped from our UK warehouse Monday to Friday, excluding holidays. You will receive an email with tracking details once the order has been dispatched.

We aim to ship your order no more than 24 hours after it has been placed, however if it is placed on a Friday afternoon, it will not be shipped until the following Monday.

The below delivery times are estimates only and may be subject to change. They may vary depending on the delivery location. 

• UK (express): 1 to 2 working days
• US: 2 to 5 working days
• EU: 2 to 5 working days
• RoW: 3 to 10 working days

Orders are shipped from our UK warehouse Monday to Friday, excluding holidays. You will receive an email with tracking details once the order has been dispatched.

We aim to ship your order no more than 24 hours after it has been placed, however, if it is placed on a Friday afternoon, it will not be shipped until the following Monday.

All orders are shipped via DHL and you will receive an email with the tracking number once shipped.

Please note that delivery times are given as a guide only. Cutler and Gross does not take responsibility for any delays due to customs clearance or payment issues.

Yes, if you are not going to be available to receive your parcel, we recommend that you rearrange the delivery for a time when you will be in.

All frames are shipped using DHL's signed for and tracked service, meaning that the parcel cannot be left with a neighbour or in a safe place.

DHL may provide options to opt out of the signed for service, however, due to the high value nature of our parcels, we do not recommend this option, as the shipment will no longer be covered for loss or damage.

The tracking link on your shipping confirmation email should help to locate your order. However, If your order hasn't arrived in the expected time frame (this varies on the destination), please contact the Customer Care team, and they will assist.

In the event that you are not satisfied with your purchase, you are welcome to request a full refund on any sunglasses, opticals, or accessories within 28 days of delivery. This means you have 28 days after receiving your item to request a return and ship it back. 

To be eligible for a refund, your item(s) must be in the same condition that they were received.

For further details, read more on our Returns and Refunds Policy.

Whilst we endeavour to deliver all products in immaculate condition, you can rest assured that all eyewear distributed by Cutler and Gross comes with a warranty that covers manufacturer defects for two years from the date of purchase.

Please note that this warranty cannot be honoured if the frame is purchased outside of cutlerandgross.com or one of our stores – you must contact the stockist you purchased your frame from and check their individual policies.

Our prescription lenses purchased in-store are protected with a two-year warranty. All warranty claims must be accompanied by proof of purchase from a Cutler and Gross store.

No, we cannot customise or fulfil a prescription lens order online.

When purchased online, our optical frames come with clear demo lenses. Bespoke prescription lenses for opticals and sunglasses are available at all Cutler and Gross stores, find your nearest store or book an eye exam and lens consultation.

We believe the best quality frames deserve the best quality lenses, that’s why we use Visioffice as part of our eye examinations in our UK and New York stores. Visioffice uses cutting-edge technology to manually track your eyes’ movements, providing ultra-precise measurements for a truly tailored experience.

Yes, eye examinations are available at Cutler and Gross’s UK and New York stores. The comprehensive examination lasts approximately 45 minutes and costs £95 or $150. Please note, these are private examinations that are not covered by the NHS.

At Cutler and Gross, eye exams include a full ocular health examination and, if necessary, a precise lens check to ensure you receive the best lenses for you and the life you lead. Our expert optometrists will discuss your visual needs and expectations in the consultation room by taking you through a detailed history and symptoms questionnaire tailored to you.

Here you'll discuss your eye health history and any symptoms you might be experiencing, which will then inform the main test.

A variety of tests and equipment will then be used to assess different aspects of your eye health and vision. Our thorough ocular health examination includes eye pressure checks, peripheral vision assessments, full anterior and posterior ocular health checks, including the retina and optic nerve assessment. Eye examinations at our UK stores also include an OCT scan.

For further details, read Eye Exams at Cutler and Gross.

Yes, we offer contact lens consultations at our UK and New York stores.

Yes. Available at all Cutler and Gross locations, Bespoke appointments take place over the course of an hour or two as, together with one of our expert opticians, we design your personalised frame.

Select your shape from the current collection or a pre-existing Cutler and Gross silhouette and then choose from a kaleidoscopic array of acetate colours. Alternatively, opt to have your frame crafted from sustainably sourced buffalo horn – a truly specialist material.

Learn more about our Bespoke service.

Yes, we offer complimentary styling consultations at all Cutler and Gross stores. One of our opticians will guide you through shapes, colours and lenses to help you find your frame.

Appointments last approximately 40 - 60 minutes. Book a styling appointment.

Yes, we offer FSA and Optical Benefits in our US and Canadian stores. We accept FSA payments for purchases. We can support certain medical plans out of network benefits and can submit claims. For further information, please contact your local store.

There are six Cutler and Gross stores across the UK, US, and Canada. Find your nearest store. Alternatively, find your nearest stockist.

Please refer to our care guide to learn how to maximise the longevity of your glasses.

We provide a range of complimentary and paid-for repair services at our stores and online.

Please contact the Customer Care team, including proof of purchase, and a photo of the frame, so they can assess the next steps. Our expert team will provide a repair estimate, depending on parts availability and the required service.

Cutler and Gross store to speak with a member of our team.

To review the types of repair services available, see our Repair Guide.

As part of our frame care service, we provide a range of complimentary services in store, that can be used at any time.

• Deep cleaning, hand buffing and re-polishing to keep frames in immaculate condition.
• Heating and rebalancing to ensure frames fit each customer perfectly.
• Screw replacement/tightening.

Paid-for repair services are also available at our stores and online. Read more on our Repairs Guide.

Please contact our Customer Care team with any queries relating to repairs and costs.

To choose your frame, you can use our extensive range of guides available online, including the size guide, and face shape guide.

Alternatively, you can contact our Customer Care team who will be able to offer expert advice.

We also offer complimentary styling appointments in-store, where one of our in store team members will offer advice and guidance on which styles suit you best. Book a styling appointment.

See our size guide to find out which size you should choose. The majority of Cutler and Gross frames are created in a single size, however, the temples can then be lengthened or shortened in-store to create the perfect fit.

If you purchased your Cutler and Gross frame from a Cutler and Gross store or our website, we offer complimentary minor adjustments in-store. Your frame can be heated and rebalanced to ensure it fits perfectly.

Walk-ins are always welcome at any Cutler and Gross store for this service.

If you are unsure about the fit of your frames, you can visit a Cutler and Gross store to have the frame adjusted. Depending on your frame style, our expert opticians can lengthen or shorten the temples and add nose pads to adjust the fit.

If there isn't a store near you, a Cutler and Gross stockist might be able to help. Find your nearest stockist.

Yes, sign up to our email newsletter and follow us on social media @cutlerandgross to be the first to hear about new collections and promotions.

While we offer a large selection of frames online, the range in Cutler and Gross stores and authorised stockists will differ slightly due to local demand. If you are seeking a particular style or frame that is not on the website, contact Customer Care and we will do our best to find the frame or style you are looking for.

Yes, we offer three tiers of customisation for opticals and sunglasses through our Bespoke service. Available at all Cutler and Gross locations, appointments take place over the course of an hour or two as, together with one of our expert opticians, we design your personalised frame.

We offer three tiers of customisation for opticals and sunglasses. Prices will vary depending on the tier you select, design requirements and materials used i.e. horn frames.

Available at all Cutler and Gross locations, Bespoke appointments take place over the course of an hour or two as, together with one of our expert opticians, we design your personalised frame.

Book a bespoke appointment.

From appointment to arrival, bespoke frames take roughly 16 weeks to handcraft in our atelier. When they are ready to collect, you will be invited into the store to try them on and, if necessary, we will make final adjustments to ensure a tailored fit.

Unfortunately we do not offer refunds on bespoke items, but should you be unsatisfied, please speak to a member of our instore team or Customer Care.