If you would like a refund, you have 14 days from when your order arrives to return it. Please note, we do not currently offer exchanges for online orders.
The conditions of a return:
- The item must be unworn and in its original, undamaged condition
- The item has not been personalised or made to a customer’s specification
- All items are returned including the glasses, case and cleaning cloth
- The return request is accompanied by a valid invoice/order number
- This policy applies only to items purchased from cutlerandgross.com
During the Holiday season, any orders on or after the 24th November 2023 can be returned for a refund (subject to the above requirements) with proof of a valid receipt until 31st January 2024.
When sending the return please include your original invoice. If you have a Cutler and Gross account, see steps below:
If you have a Cutler and Gross account
Please go to your my account section and select 'My Returns'
Click on 'Request a New Return', select the order number and click on 'Apply'
Select the item/s you are returning and enter the reasons for return
Click on Submit request
Please send your return to the address below. We recommend that you select a safe and trackable delivery service, retaining proof of postage.
UK and the ROW returns:
Cutler and Gross Online Returns, Unit A, 58-62 White Lion Street, London, N1 9PP
US and Canada returns:
Cutler and Gross Online Returns, New York, Online Returns, 110 Mercer Street, New York, 10012
Cutler and Gross Online, Returns Distribution srl Via Roma SN, Loc Sant’anna 32040 Lozzo di Cadore (BL) ITALY
If you don't have a Cutler and Gross account:
Please request a return form via email or telephone to firstname.lastname@example.org or +44 (0) 208 451 0331 229
Alternatively, download the correct form and print at home.
We recommend that you select a safe and trackable delivery service, retaining proof of postage. Cutler and Gross will not refund the shipping costs for any normal returns.
If you wish to exchange a product, you will need to return your purchased item and place a new order.