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Returns & Refunds Policy

RETURNS
If you would like a refund, you have 14 days from when your order arrives to return it. Please note, we do not currently offer exchanges for online orders.

The conditions of a return:

  • The item must be unworn and in its original, undamaged condition
  • The item has not been personalised or made to a customer’s specification
  • All items are returned including the glasses, case and cleaning cloth
  • The return request is accompanied by a valid invoice/order number
  • This policy applies only to items purchased from cutlerandgross.com


RETURNS PROCESS
When sending the return please include your original invoice. If you have a Cutler and Gross account, see steps below:

If you have a Cutler and Gross account

Please go to your my account section and select 'My Returns'

Click on 'Request a New Return', select the order number and click on 'Apply'

Select the item/s you are returning and enter the reasons for return

Click on Submit request

Please send your return to the address below. We recommend that you select a safe and trackable delivery service, retaining proof of postage.

UK and the ROW returns:

Cutler and Gross Online Returns, Unit A, 58-62 White Lion Street, London, N1 9PP

US returns:

Cutler and Gross Online Returns, New York, Online Returns, 110 Mercer Street, New York, 10012

or

Cutler and Gross Online Returns, 8505 Melrose Avenue, Los Angeles, CA, 90069

Canada Returns:

Cutler and Gross Online Returns, 758 Queen Street West, Toronto, ON M6J 1E9, Canada

EU returns:

Cutler and Gross Online, Returns Distribution srl Via Roma SN, Loc Sant’anna 32040 Lozzo di Cadore (BL) ITALY

If you don't have a Cutler and Gross account:

Please request a return form via email or telephone to askmeonlinehelp@cutlerandgross.com or +44 (0) 208 451 0331 229

Alternatively, download the correct form and print at home.

UK and ROW return form

US return form

Canada return form

Europe return form

We recommend that you select a safe and trackable delivery service, retaining proof of postage. Cutler and Gross will not refund the shipping costs for any normal returns.

 

EXCHANGES
If you wish to exchange a product, you will need to return your purchased item and place a new order.

For further assistance please contact Customer Service on askmeonlinehelp@cutlerandgross.com or check our FAQs