Returns and Refunds Policy

Returns

If you wish to return your frame(s), you have 28 days from when your order arrives to do so. Please note, we do not currently offer exchanges for online orders.

The frame(s) must be unworn and in its original condition with no signs of wear. All items must be returned, including the case, cleaning cloth, and valid invoice/order number. We can only accept frame(s) purchased from cutlerandgross.com and cannot accept personalised frames.

Returns Process

To return your frame(s), please log in to your account at cutlerandgross.com and follow the below steps:

·        Select ‘My Returns’

·        Select ‘Request a New Return’

·        Select the correct order number and click ‘Apply’

·        Select the item(s) you wish to return and enter the reason

·        Select ‘Submit’

If you do not have an online account, please email askmeonlinehelp@cutlerandgross.com or +44 (0) 208 451 0331

Alternatively, download the relevant form and print at home.

UK and RoW return form

US return form

Canada return form

Europe return form

Returns Postage

Please send your return to the relevant address listed below and select a trackable delivery service with proof of postage.

For UK, EU, and ROW returns:

Cutler and Gross Online Returns

Unit A, 58-62 White Lion Street

London

N1 9PP

US returns:

Cutler and Gross Online Returns

71 Mercer Street

New York

10012

Or:

Cutler and Gross Online Returns

8505 Melrose Avenue

Los Angeles

CA

90069

Canada returns:

Cutler and Gross Online Returns

758 Queen Street West

Toronto

ON M6J 1E9

Canada

Exchanges

Please note, if you wish to exchange an item, you will need to return it and place a new order.

For further assistance, please contact Customer Care askmeonlinehelp@cutlerandgross.com or visit the FAQs.