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Current Vacancies

CURRENT OPENINGS:

 

Marketing Manager 

DEPARMENT: Marketing & PR 

REPORTS TO: Global Head of Marketing & PR 

LOCATION: 16 - 18 Propeller Park, 400 NCR Business Centre, London, NW10 0AB

TERM: Permanent, Full Time

SALARY: up to £45K DOE

 

The Role:

An exciting opportunity with Cutler and Gross has arisen for a Marketing manager with a minimum of three years previous experience. If successful, you will be expected to trade marketing requirements across our wholesale, e-commerce, and retail channels, as well as be deliver and manage the primary lead marketing contact for our license collaborations with Paul Smith and Kingsman.

You will already be a meticulous Marketing native who can effectively prioritise projects and provide solutions to opportunities. The marketing manager will be responsible for developing a strong working relationship with our licence brands and global partners ensuring that Cutler and Gross stays on track with the critical path, essential to meeting these partners deadlines. You must be comfortable operating in a fast-paced environment with multiple work streams and happy to work as part of a small knit team.

 

Key Responsibilities of the Trade Marketing Manager  

  • Manage and deliver the critical path associated with agent & distributors requests for the wholesale markets, in line with brand guidelines.
  • Collaborate closely with the relevant suppliers and license brands for seasonal assets fulfilling the date deadlines as set in the company critical path.
  • Liaise with Sales, E-commerce, and Retail teams for the timely delivery of high-quality seasonal collateral (i.e.: POS) and assets (i.e.: line sheets, catalogues and look books) prior to the start of the season and for trade shows.
  • Obtain authorisation for spend with the Global Head of Marketing & PR and direct liaison with logistics to ensure timely deliveries.
  • Communication with wholesale and retail business of image expiration dates and collateral
  • Regular updates and management of all B2B wholesale portals.
  • Management of the seasonal collateral requirements of Cutler and Gross’ international trade/trunk show calendar and support of agent’s localised shows and their local PR support.
  • Work closely with the Creative and Content Designer to deliver window campaigns and instore visuals/communications for Cutler and Gross retail stores.
  • Manage trade advertising calendar and deliverables.
  • Development of B2B brand products for trade shows.
  • Work with Sales and the Creative & Content Designer on the development of a regular B2B trade channel communication update.
  • To strengthen the liaison and working relationship with our license partner brands, ensuring the marketing needs of the company are leveraged, prioritised, and met accordingly.
  • Daily liaison with relevant key internal stakeholders, including our retail teams, as well as our wider B2B network and the marketing teams of our partner suppliers, such as Essilor.
  • Work closely with the Global Head of Marketing & PR to adhere to trade marketing deliverables in line with the overall Marketing & PR strategy, working to budgets and timelines.

 

Skills required:

  • Experienced in brand marketing and management of partners. Previous experience working in eyewear would be a bonus.
  • Ideas driven with the ability to present suggestions with creative flair and confidence.
  • Strong verbal, written communication, and collaborative skills
  • Confident personality comfortable to negotiate timelines and deliverables on behalf of the business.
  • Extremely well-organised, methodical, and efficient
  • Confident and calm under pressure with the ability to multitask across several projects at any given time.
  • Meticulous attention to detail and committed to delivery of outstanding service.
  • A strong relationship with all key business stakeholders.
  • Dynamic, innovative, and lateral thinking skills

 

In addition:

  • Ability to adapt to changing priorities and strong work ethic.
  • Ability to perform duties independently.
  • Ability to influence at all levels.
  • Passion for your profession

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

 

Applicants should apply with a CV and cover letter to [email protected] 

 

We are not accepting queries or candidate applications via recruitment agencies or consultants.

 


 

E-Commerce Customer Service Officer

 

Hours: 37.5 hours per week

Working Hours: 9am to 5:30pm Monday to Friday

Reporting To: Sales Support Manager

 

The Role 

An exciting opportunity is available to deliver e-commerce customer service working within our Sales Support team.

Cutler and Gross are looking for someone who is comfortable to communicate to customers of all ages and backgrounds by telephone, email and any other digital means, including LiveChat.

The service offered to our customers must be prompt and responsive and a proven track record in customer service is required, whether in a face to face retail setting or over the telephone.

The successful candidate will be required to work closely with our Digital Marketing Executive to assist with merchandising of the website.

It is extremely important that visitors buying from our online store receive outstanding customer care as if they were face to face in one of our stores. Thus, a keen eye and appreciation of our product and a willingness to gain as much knowledge of our unique identity is desirable, product training will be given.

We are looking for someone who has a strong sense of responsibility to ensure all aspects of the online customer service are positive.

 

Key Responsibilities of the E-Commerce Customer Service Officer 

  • Processing orders on a daily basis and liaising with the logistics team to ensure prompt and accurate deliveries
  • Converting calls and emails into sales
  • Replying to all enquiries, either through the online mailbox, Live Chat or telephone
  • Processing payments on the online system and on the phone
  • Processing returns and refunds
  • Assist with tracking shipments where required
  • Preparation of Daily, Weekly and Monthly reports including Sales & Returns Reports
  • Supporting the marketing team with customer social media requests and online promotions
  • Assist with and suggest stock replenishments liaising with the logistics team
  • General management of online stock
  • Uploading/making product available
  • To attend staff meetings and training as required
  • To observe the company’s Fire and Health & Safety Policies and use any PPE equipment provided
  • Adhere to company procedures as set out in the Employee Handbook
  • Any other reasonable duties which may be required by management from time to time

 

Skills Required

  • Good IT literacy including the use of websites on a Magento platform
  • Knowledge of Microsoft Office – Word, Excel and Outlook, and an aptitude to learn new software
  • Experience with Sage Pay would also be beneficial
  • A flexible and ‘can do’ working style
  • Possess the willingness to learn, improve and adapt
  • A proactive positive attitude
  • Calm under pressure
  • Meticulous attention to detail and committed to delivery of outstanding service
  • Experience with Eyewear would be beneficial 
  • Excellent interpersonal and communication skills
  • Good time management and organisational skills
  • Ability to perform duties independently as well as within a in a team

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

 

Applicants should apply with a CV and cover letter to [email protected]

 

 


 

Wholesale Sales Support Assistant (English and German Speaking)

 

We are looking for a qualified Sales support specialist to join our team. You will provide support to Sales Agents and Distributors and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities

  • Processing new sales leads from field sales
  • Adding new customers and prospects into the system accurately
  • Managing the correspondence between the sales team, Head Office and customers
  • Monitoring customer accounts
  • Reporting on sales activities
  • Providing direct B2B customer support
  • Order entry and data management
  • Providing data and reports to Sales Agents and Management
  • Dealing with complaints and issues
  • Tracking customer deliveries via, DHL, UPS, FEDEX etc
  • Keeping track of sales targets on a customer level
  • Answering phone calls from B2B and Sales Agents in the field
  • Video calls with Sales Agents and Customers (problem solving)
  • Liaising with our factory in Italy with updated lead times and delivery dates
  • Scheduling diaries for showrooms and sales visits
  • Potential for work related travel for Trade Shows (Europe)
  • Stay up-to-date with new product and feature launches and ensure sales agents and distributors are also up to date

 

Requirements

  • 1 to 2 years’ experience in Eyewear, Fashion or Apparel
  • German language fluency at a business level
  • Hands on experience with ERP and CRM systems would be preferable
  • Proficiency with MS Office Suite, particularly MS Excel
  • Experience with Inventory & Accounting Platforms, for example Spacenet, Exchequer, SAP, Sage would be advantageous
  • Excellent communication skills
  • Analytical and multitasking skills
  • Good teamwork and motivational skills

 

Applicants should apply with a CV and cover letter to [email protected].