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CURRENT OPENINGS:

 

E-Commerce Manager - Digital

REPORT TO:    Head of Global PR & Communications
LOCATION:      16 – 18 Propeller Park, 400 NCR Business Centre, London NW10 0AB
TERM:              Permanent, Full Time

 

Purpose of Job/Key objectives

We are looking for a bright and driven individual to join us and manage our digital channels. The right candidate will have a proven track record in driving successful e-commerce activities with hands-on management of all aspects of the site with the opportunity to contribute to the company’s success, working closely with the CEO, CFO and Global Head of PR and Communications.

 

Description of Duties:

  • Manage and lead strategy for site, improving customer journey and driving conversion and revenue whilst ensuring brand status is maintained at the highest levels
  • Ensure the entire site, including all marketing channels, product, page titles and meta descriptions are optimised and maintained for SEO
  • Plan, manage and deliver, in conjunction with the PR and Communications team, a marketing & promotions calendar in line with key dates and collection launches to be rolled out across the website and social channels
  • Implement all digital marketing PPC, social, and affiliate campaigns, alongside the Head of Global PR & Communications, in line with the online strategy, department budgets and KPIs
  • Work with the in-house graphic designer to ensure image content on the website is regularly updated and refreshed in line with the trading and marketing calendar
  • Continually track the customer journey from acquisition to engagement to optimize the site experience and improve conversion
  • Take ownership of the online customer database, supporting email marketing campaigns and reporting
  • Daily, weekly, monthly reporting and analysis using insight to drive improvements across the website
  • Provide in depth analysis of website performance, customer shopping behaviour, and digital marketing campaigns
  • Collate, analyse and report on customer feedback from product and website reviews
  • Oversee website development with external IT consultants and form part of the steering committee
  • Propose developments and trade opportunities for the site based on KPIs, industry best practice, and the fast-evolving ecommerce market
  • Manage, develop and grow a team of online customer service and data administrators, currently a team of two
  • Provide feedback and insight to the business on general website performance and customer response to trade initiatives (Customer Events, Sale launch)

 

Skills Required:

  • Strong e-commerce experience
  • Proven track record of delivering online sales growth globally
  • Expertise in the use of Google Analytics, heatmapping and other analytical tools
  • Deep understanding and practical application of digital marketing channels
  • Managing and directing website development, technical and aesthetic, navigation, performance and functionality to positively impact ecommerce performance
  • Excellent analytical skills, able to interpret extensive data to make actionable recommendations to the business
  • Experience of optimizing websites for strong SEO performance
  • Proven track record of a focus on customer experience enhancements and an ongoing desire to improve the online customer journey

 

Work Experience:

  • Demonstrable experience of managing a small team
  • A confident self-starter with the ability to operate within a growing business
  • Ability to act as an agent for change through the implementation of new processes and procedures

 

Core Competencies:

  • Analysis and Reporting
  • Communication and Presentation
  • Problem Solving and Decision Making

 

Motivational aptitude:

  • Organised, resourceful, and a positive approach to work
  • Ability and willingness to work with flexibility and to respond to the current and future needs of the business
  • Ability to work in a “change” environment and able to deal with multiple priorities
  • Strong communication and interpersonal skills
  • Strong organisational and time management skills

 

Personal & Positive aptitude:

  • Remaining professional, using tact and diplomacy with sensitivity, stating facts before feelings
  • Passion for your profession
  • Offering to help the team and collaborate to get the job done and encouraging suggestions / new ideas
  • Committed to the delivery of outstanding service
  • Demonstrates ability to interact and cooperate with all company employees
  • Lead by example in areas of personal character, commitment, selling skills, and work habits
  • Hands on, can do, approach
  • Commitment to quality and best practice
  • Positive, self-motivated, and committed to achieving results
  • Problem solver

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected]

We are not accepting queries or candidate applications via recruitment agencies or consultants.

 


Trainee Dispensing Optician

REPORT TO:          Store Manager

LOCATION:           Cutler and Gross Knightsbridge

TERM:                  Permanent, Full Time

Salary:                 £25,000 to £27,000 depending on experience

WORKING HOURS: 5 days out of 7days, Monday to Sunday, 9.30am to 6pm, 37.5 hours per week.

 

Cutler and Gross is seeking enthusiastic trainee Dispensing Opticians to be an integral part of our growing London teams. Cutler and Gross is a next generation independent optician and eyewear manufacturing business.

Founded in 1969 By Tony Gross and Graham Cutler, Cutler and Gross is known for its authoritative, influential frame designs and is well respected by customers and those inside the industry.

 

Key Objectives

To be successful in this role, you will already be studying dispensing optics, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience. Additional in-store training will be provided where required.

 

Description of Duties

  • Supply, fit and adjust glasses to a high standard with imagination and flare
  • Use of equipment, including Essilor Visioffice, to take frame and facial measurements to ensure correct fit and positioning
  • To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle
  • Assist with maintaining client electronic records, including email addresses and contact telephone numbers
  • Arrange client appointments using the client management system tools and web booking portal and complete triage protocols
  • To record the results of each clients’ dispense on the system and initiate lens and frame orders electronically to the supplier
  • Advise clients when adjustments or repairs to spectacles are needed
  • Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store
  • Check lenses on delivery to ensure that they meet the required specification
  • Assist with all stock deliveries to store, booking into system and attaching price tags where required
  • Arrange, maintain and clean shop display with the team in line with visual merchandising guidelines
  • Attend daily and weekly meetings with management
  • Assist with regular stocktakes
  • To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way
  • Pro-actively support the running of the practice to operate to its full potential
  • Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff
  • Additional administrative tasks as required


Skills Required

  • At least 1 years’ pre graduate experience working as Dispensing Optician
  • Have exceptional communication skills, both verbal and written
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software
  • Have a proven track record in achieving sales targets and building customer relationships
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative
  • You will need empathy and creativity alongside your theoretical knowledge
  • The ability to multi-task and prioritise own workload
  • Be immaculately presented and represent the company ethos
  • An appreciation for fashion and luxury

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected] We are not accepting queries or candidate applications via recruitment agencies or consultants.

 


Trainee Dispensing Optician

REPORT TO:        Store Manager

LOCATION:         Cutler and Gross Spitalfields

TERM:                   Permanent, Full Time

Salary:                  £25,000 to £27,000 depending on experience

WORKING HOURS: 5 days out of 7days, Monday to Sunday, 9.30am to 6pm, 37.5 hours per week.

 

Cutler and Gross is seeking enthusiastic trainee Dispensing Opticians to be an integral part of our growing London teams. Cutler and Gross is a next generation independent optician and eyewear manufacturing business.

Founded in 1969 By Tony Gross and Graham Cutler, Cutler and Gross is known for its authoritative, influential frame designs and is well respected by customers and those inside the industry.

 

Key objectives

To be successful in this role, you will already be studying dispensing optics, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience. Additional in-store training will be provided where required.

 

Description of Duties

  • Supply, fit and adjust glasses to a high standard with imagination and flare
  • Use of equipment, including Essilor Visioffice, to take frame and facial measurements to ensure correct fit and positioning
  • To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle
  • Assist with maintaining client electronic records, including email addresses and contact telephone numbers
  • Arrange client appointments using the client management system tools and web booking portal and complete triage protocols
  • To record the results of each clients’ dispense on the system and initiate lens and frame orders electronically to the supplier
  • Advise clients when adjustments or repairs to spectacles are needed
  • Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store
  • Check lenses on delivery to ensure that they meet the required specification
  • Assist with all stock deliveries to store, booking into system and attaching price tags where required
  • Arrange, maintain and clean shop display with the team in line with visual merchandising guidelines
  • Attend daily and weekly meetings with management
  • Assist with regular stocktakes
  • To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way
  • Pro-actively support the running of the practice to operate to its full potential
  • Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff
  • Additional administrative tasks as required

 

Skills Required

  • At least 1 years’ pre graduate experience working as Dispensing Optician
  • Have exceptional communication skills, both verbal and written
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software
  • Have a proven track record in achieving sales targets and building customer relationships
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative
  • You will need empathy and creativity alongside your theoretical knowledge
  • The ability to multi-task and prioritise own workload
  • Be immaculately presented and represent the company ethos
  • An appreciation for fashion and luxury

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected] We are not accepting queries or candidate applications via recruitment agencies or consultants.

 


Trainee Dispensing Optician

REPORT TO:        Store Manager

LOCATION:         Cutler and Gross Bath

TERM:                Permanent, Full Time

Salary:               £23,000 to £26,000 depending on experience

WORKING HOURS: 5 days out of 7days, Monday to Sunday, 9.30am to 6pm, 37.5 hours per week.

 

Cutler and Gross is seeking enthusiastic trainee Dispensing Opticians to be an integral part of our growing team. Cutler and Gross is a next generation independent optician and eyewear manufacturing business.

Founded in 1969 By Tony Gross and Graham Cutler, Cutler and Gross is known for its authoritative, influential frame designs and is well respected by customers and those inside the industry.

 

Key objectives

To be successful in this role, you will already be studying dispensing optics, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience. Additional in-store training will be provided where required.

 

Description of Duties

  • Supply, fit and adjust glasses to a high standard with imagination and flare
  • Use of equipment, including Essilor Visioffice, to take frame and facial measurements to ensure correct fit and positioning
  • To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle
  • Assist with maintaining client electronic records, including email addresses and contact telephone numbers
  • Arrange client appointments using the client management system tools and web booking portal and complete triage protocols
  • To record the results of each clients’ dispense on the system and initiate lens and frame orders electronically to the supplier
  • Advise clients when adjustments or repairs to spectacles are needed
  • Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store
  • Check lenses on delivery to ensure that they meet the required specification
  • Assist with all stock deliveries to store, booking into system and attaching price tags where required
  • Arrange, maintain and clean shop display with the team in line with visual merchandising guidelines
  • Attend daily and weekly meetings with management
  • Assist with regular stocktakes
  • To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way
  • Pro-actively support the running of the practice to operate to its full potential
  • Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff
  • Additional administrative tasks as required


Skills Required

  • At least 1 years’ pre-graduate experience working as Dispensing Optician
  • Have exceptional communication skills, both verbal and written
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software
  • Have a proven track record in achieving sales targets and building customer relationships
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative
  • You will need empathy and creativity alongside your theoretical knowledge
  • The ability to multi-task and prioritise own workload
  • Be immaculately presented and represent the company ethos
  • An appreciation for fashion and luxury

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected] We are not accepting queries or candidate applications via recruitment agencies or consultants.

 


Optometrist

REPORT TO:                     Store Manager

LOCATION:                       Cutler and Gross Bath, 9 Bridge Street, Bath BA2 4AS

TERM:                               Permanent, 4 days per week, to include Fridays and Saturdays

POSTED:                           04/03/2022

DEADLINE:                       18/03/2022

CURRENT STORE OPENING:   Tuesday to Saturday, 9.30am to 6pm.

 

Purpose of Job/Key objectives

The successful applicant will be a forward thinking, creative, customer focused and commercial optometrist with excellent communication skills. This role will be a key member of the team, performing various tasks to support the delivery of exceptional service to our customers.

 

Description of Duties

 

Optometry Tasks

  • Deliver eye examinations to a high standard
  • Examine eyes, using observation, instruments and pharmaceutical agents, to determine visual acuity and perception, focus and coordination and to diagnose diseases and other abnormalities such as glaucoma or colour blindness
  • To use various pieces of equipment, to support the examination, including but not limited to phoropters and OCT
  • To record the results of the eye examination on the patient management system and transmit electronically from the system all lens requirements to the supplier
  • Analyse test results and communicate them to the customers
  • Develop a treatment plan, making recommendations to patients based on their visual needs and lifestyle
  • Prescribe, supply, fit and adjust eyeglasses, contact lenses and other vision aids
  • Prescribe medications to treat eye diseases where permitted
  • Educate and counsel patients on contact lens care, visual hygiene, lighting arrangements and safety factors
  • Consult with and refer patients to ophthalmologist or other health care practitioner if additional medical treatment is determined necessary
  • Provide patients undergoing eye surgeries, such as cataract and laser vision correction, with pre- and post-operative care
  • Develop a rapport with clients and ensure they leave with the best experience
  • Troubleshoot customers having problems and find solutions
  • Be pro-active in the running of the practice by ensuring the practice is operating to its full potential and looking forward to growing the business
  • Stay up to date with frame materials and methods of frame manufacturing
  • Remain up to date with GOC rules and new optical developments
  • Follow all PPE guidelines in the performance of eye examinations
  • To share the relevant information for dispensing to the dispensing team member
  • Additional administrative tasks as required

 

Core Competencies

  • Making Decisions and Solving Problems
  • Experience in performing for or working directly with customers
  • Updating and using relevant knowledge, keeping up-to-date technically and applying new knowledge to your job.
  • Establishing and Maintaining Interpersonal Relationships with work colleagues and customers
  • Excellent selling skills
  • Ability to train other team members
  • Analysing data or information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Skills Required

  • At least 5 years’ post graduate experience working as an Optometrist
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software
  • Have a proven track record in achieving sales targets and building customer relationships
  • A flexible and ‘can do’ working style
  • Possess the willingness to learn, improve and adapt
  • Strong attention to detail and accuracy
  • Ability to work as part of a team, and on own initiative
  • The ability to multi-task and prioritise own workload
  • Have exceptional communication skills, both verbal and written
  • Be immaculately presented and represent the company ethos

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected]

We are not accepting queries or candidate applications via recruitment agencies or consultants.

 


Financial Controller

REPORT TO:     Chief Financial Officer

LOCATION:       16 – 18 Propeller Park, 400 NCR Business Centre, London NW10 0AB

SALARY:            Competitive Salary

TERM:               Permanent, Full Time

POSTED:           02/02/2022

DEADLINE:        03/04/2022

 

Celebrating over fifty years of vision and style, independent British luxury eyewear brand Cutler and Gross combines the finest craftsmanship with irrefutable style. Founded in 1969 By Tony Gross and Graham Cutler, the brand is known for its authoritative, influential frame designs and is well respected by customers and those inside the industry.

The brand produces the highest quality frames, all finished by hand with the most meticulous attention to detail, using a wealth of traditional artisanal craftsmanship in its own factory in Cadore, Italy.

Operating a multi-channel sales distribution, through its own flagship locations in London, Bath, New York, Los Angeles and Toronto, a global website, www.cutlerandgross.com, and stocked in over 500 wholesale customer outlets in 50 countries worldwide, Cutler and Gross is a true authority in eyewear with a global reach.

 

Purpose of Job/Key Objectives

The Financial Controller is responsible for managing the day-to-day activities of the finance function to ensure all financial data for all Cutler and Gross Group companies is accurately processed into the accounting systems on a timely basis, and that all stakeholders can fully rely upon the financial information provided.

 

Daily Operations:

  • Management of the day to day activities of the finance function and oversee the finance team
  • To work with the finance teams in the UK and Italy and act as a mentor to provide assistance and advice where required
  • Preparation of the monthly consolidated management accounts, including Profit & Loss, Balance Sheet and Cashflow reports adhering to set deadlines
  • Oversee the preparation of weekly and monthly sales and orders reports
  • To ensure all relevant journal entries, accruals, prepayments, fixed assets, and all other balance reconciliations are processed
  • Oversee the preparation of monthly inventory reports, and oversee all stocktaking activities to ensure the valuations are a true reflection of the inventory in hand
  • Analysis of inventory margins to maximise profitability
  • Work with the manufacturing team to analyse all production costs, agree standard costs and update periodically to ensure that gross profit is maintained
  • Liaise with the product development and design team to prepare indicative costs of new product designs to ensure that they are within the agreed pricing structure to ensure adequate profitability
  • Preparation of year-end Financial Accounts and liaison with Auditors
  • General ad hoc reporting for the CFO and Board of Directors
  • Assist the CFO in financial modelling and analysis, including budgets, forecasts and cash flow
  • Preparation of monthly and quarterly statutory returns, including VAT returns, Intrastat and EC Sales Lists, where applicable
  • Implementation of and maintenance of robust internal control systems across the organisation by identifying problems, improving practices and writing new procedures
  • Lead the implementation of new systems to provide enhanced reporting and analysis for the business
  • Liaise with 3rd parties where required, including accountants, auditors and banks

 

Leadership:

  • Demonstrate commitment to development and raising personal and professional standards
  • Motivate the finance team by leading by example and set a positive and professional atmosphere in the business

 

Work Experience:

  • Fully qualified ACCA/CIMA/ACA or equivalent with previous financial control and management reporting experience
  • Demonstrable experience in managing a small accounting team
  • A confident self-starter with the ability to operate within a growing business
  • Ability to act as an agent for change through the implementation of new processes and procedures
  • Experience in implementation of reporting systems
  • Working knowledge of Health & Safety

 

Core Competencies:

  • Analysis and Reporting
  • Communication and Presentation
  • Problem Solving and Decision Making

 

Motivational aptitude:

  • Organised, resourceful, and a positive approach to work
  • Ability and willingness to work with flexibility and to respond to the current and future needs of the business
  • Ability to work in a “change” environment and able to deal with multiple priorities
  • Strong communication and interpersonal skills
  • Strong organisational and time management skills

 

Personal & Positive aptitude:

  • Remaining professional, using tact and diplomacy with sensitivity, stating facts before feelings
  • Passion for your profession
  • Offering to help the team and collaborate to get the job done and encouraging suggestions / new ideas
  • Committed to the delivery of outstanding service
  • Demonstrates ability to interact and cooperate with all company employees
  • Lead by example in areas of personal character, commitment, selling skills, and work habits
  • Hands on, can do, approach
  • Commitment to quality and best practice
  • Positive, self-motivated, and committed to achieving results
  • Problem solver

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected]

We are not accepting queries or candidate applications via recruitment agencies or consultants

 


Data & Reporting Administrator

REPORT TO:        Financial Controller

LOCATION:         16 – 18 Propeller Park, 400 NCR Business Centre, London NW10 0AB

SALARY:              £24k to 26k

TERM:                 Permanent, Full Time

POSTED:             02/02/2022

DEADLINE:          02/03/2022

 

Celebrating over fifty years of vision and style, independent British luxury eyewear brand Cutler and Gross combines the finest craftsmanship with irrefutable style. Founded in 1969 By Tony Gross and Graham Cutler, the brand is known for its authoritative, influential frame designs and is well respected by customers and those inside the industry.

The brand produces the highest quality frames, all finished by hand with the most meticulous attention to detail, using a wealth of traditional artisanal craftsmanship in its own factory in Cadore, Italy.

Operating a multi-channel sales distribution, through its own flagship locations in London, Bath, New York, Los Angeles and Toronto, a global website, www.cutlerandgross.com, and stocked in over 500 wholesale customer outlets in 50 countries worldwide, Cutler and Gross is a true authority in eyewear with a global reach.

 

Purpose of Job/Key objectives

The Data and Reporting Administrator will be responsible for data entry and system integrity across all company databases and online platforms. They will also provide regular reporting to assist the business. An excellent eye for detail and proficient knowledge of Excel essential.

 

Daily Operations:

  • Adding and updating product data across retail, online and wholesale platforms
  • Adding and updating price lists across retail, online and wholesale platforms
  • Ensuring customer and product data is consistent and accurate across all platforms
  • Assisting with testing that needs to be carried out on the B2B and B2C platforms to ensure new features and projects are ready to go live
  • Assisting with testing updates on database software
  • Helping with data entry for the wholesale team – updating customer lists and ensuring customer accuracy
  • Creating reports for the sales team, online team and finance team
  • Helping to report any system or website errors that occur, liaising with external system suppliers where necessary
  • Trying to understand and fix simple errors that have taken place in the system – generally user errors or simple data issues  
  • Provide assistance with the implementation of new systems and ongoing system developments

 

Skills Required:

  • Minimum 1-year experience with data entry and reporting
  • Business & IT background preferred
  • Proficient with Microsoft Excel
  • Understanding of database structures
  • Detail Orientated
  • Problem Solving and Decision Making
  • Ability to perform duties independently
  • Analysis & Reporting
  • Basic SQL knowledge desirable but not necessary

 

Motivational aptitude:

  • Organised, resourceful and a positive approach to work
  • Ability and willingness to work with flexibility and to respond to the current and future needs of the business
  • Ability to work in a “change” environment and able to deal with multiple priorities
  • Strong communication and interpersonal skills
  • Strong organisational and time management skills

 

Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Applicants should apply with a CV and cover letter to [email protected]

We are not accepting queries or candidate applications via recruitment agencies or consultants