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Cutler and Gross are makers of handcrafted eyewear, established in 1969 by opticians Mr Cutler and Mr Gross. Together, the pair created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear. With headquarters in London and Italy, and stores through the UK, US and Canada, we are proud of our dedicated, creative and collaborative team who are committed to providing industry leading eyewear and customer service. We are always looking for new members who share the same vision.

Come join us.

Title: Sales Associate

Report To: Store Manager

Location: Cutler and Gross Knightsbridge, 16 Knightsbridge Green, London SW1X 7QL

Term: Permanent, Full Time

Salary: Up to £27,000 depending on experience

Working Hours: 5 days out of 7 days, Monday to Sunday, 9.30am to 6pm, 37.5 hours per week.

Cutler and Gross is seeking enthusiastic Dispensing Opticians to be an integral part of our growing team.

Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers, and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its own factory in Cadore, within the Italian Dolomites.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles, and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com.

Are you passionate about luxury and delivering exceptional customer experiences? Cutler and Gross is looking for a dynamic Sales Associate to join our team.


What You’ll Do:

Be the face of our brand:

  • Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
  • Deliver exceptional customer service to every customer, every time. Whether by email, over the phone or in person in the store.
  • Master our collections:

  • Ensure familiarity with the product range past and present to provide customers with as much detail as possible.
  • Drive sales with passion::

  • Provide reliable information and advice to customers in all matters relating to sales and customer service.
  • Check lenses on delivery to ensure that they meet the required specification.
  • Record the results of each client, dispense on the system and initiate lens and frame orders electronically to the supplier.
  • Arrange client appointments using the client management system tools and web booking portal.
  • Maintain correct processing of all stock deliveries to store, booking into system and processing store exchanges.
  • Additional administrative tasks as required.
  • Drive sales with passion:

  • Pro-actively support the running of the store to operate to its full potential and contribute to the store reaching its monthly, quarterly, and annual sales targets.
  • Dealing with and handling of cash, credit cards and international currency.
  • What We’re Looking For:

  • Experience working in an optician.
  • Must have a natural passion for eyewear and selling luxury products preferred.
  • Ability to style frames and sunglasses with consideration to fitting the face immaculately.
  • Exceptional communication skills, both verbal and written.
  • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
  • Have a proven track record in achieving sales targets and building customer relationships.
  • A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
  • Strong attention to detail and accuracy.
  • Ability to work as part of a team, and on own initiative.
  • Empathy and creativity to build trust with the customers.
  • Immaculately presented and representing the company ethos.
  • What We’ll Offer You:

  • • Must have a natural passion for eyewear and selling luxury products preferred.
  • • Ability to style frames and sunglasses with consideration to fitting the face immaculately.
  • Frame and sunglass allowance and a generous friends & family discount.
  • Annual eye test at a Cutler and Gross store.
  • Bonus related to store performance.
  • 25 Days holiday (+1 extra day for each additional year you work at the business - up to maximum of 30 days).
  • Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

    We are not accepting queries or candidate applications via recruitment agencies or consultants.

    Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

    Title: Optometrist

    Location: Cutler and Gross Bath, 9 Bridge Street, Bath BA2 4AS

    Term: Permanent, 4 days per week, to include Saturdays

    Current Store Opening: Tuesday to Saturday, 9:30am to 6:00pm

    Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

    A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

    Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its owns factory in Cadore, within the Italian Dolomites.

    Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and is stocked in over 2000 Wholesale accounts in 50 countries around the world, and online at www.cutlerandgross.com

    The Role

    The successful applicant will be a forward thinking, creative, customer focused and commercial Clinical Manager Optometrist with excellent communication skills. This role will be a key member of the team, performing various tasks to support the delivery of exceptional service to our customers and to grow the Clinical side of the practice.

    Description of Duties

      Clinical Manager Tasks

    • • To act as the point of clinical expertise for the team and clients.
    • • Take the lead for all client complex eye conditions, including with assisting with the dispense where required
    • • Provide support and training for the team in ophthalmic health where relevant
    • • Act as a mentor to all trainee dispensing opticians
    • Optometry Tasks

    • • Deliver eye examinations to a high standard
    • • Examine eyes, using observation, instruments, pharmaceutical agents, to determine visual acuity and perception, focus and coordination and to diagnose diseases and other abnormalities such as glaucoma or colour blindness
    • • To use various pieces of equipment, to support the examination, including but not limited to phoropters and OCT
    • • To record the results of the eye examination on the patient management system and transmit electronically from the system all lens requirements ahead of’ face to face’ handover with the customer and dispenser
    • • Analyse test results and communicate them to the customers
    • • Develop a treatment plan, making recommendations to patients based on their visual needs and lifestyle
    • • Prescribe, supply, fit and adjust eyeglasses, contact lenses and other vision aids
    • • Prescribe medications to treat eye diseases where permitted
    • • Educate and counsel patients on contact lens care, visual hygiene, lighting arrangements and safety factors
    • • Consult with and refer patients to ophthalmologist or other health care practitioner if additional medical treatment is determined necessary
    • • Provide patients undergoing eye surgeries, such as cataract and laser vision correction, with pre- and post-operative care
    • • Develop a rapport with clients and ensure they leave with the best experience
    • • Troubleshoot customers having problems and find solutions
    • • Be pro-active in the running of the practice by ensuring the practice is operating to its full potential and looking forward to growing the business
    • • Stay up to date with frame materials and methods of frame manufacturing
    • • Remain up to date with GOC rules and new optical developments
    • • Follow all PPE guidelines in the performance of eye examinations
    • Dispensing Tasks

    • • To share the relevant information for dispensing to the dispensing team member
    • • Give advice to patients on lens type, frames, and styling
    • • Take frame and facial measurements to ensure correct fit and positioning
    • • Advise patients when adjustments or repairs to spectacles are needed
    • • Select, manage, and order a range of optical products
    • • Where required, order lenses from prescription houses
    • • Use of frame tracer to support the ordering of lenses, and fit lenses to frames in store
    • • Check lenses on delivery to ensure that they meet the required specifications
    • • Arrange and maintain shop display with the team in line with visual merchandising guidelines
    • • Supervise unqualified staff when required
    • • Additional administrative tasks as required
    • Core Competencies

    • • Making Decisions and Solving Problems
    • • Experience in performing for or working directly with customers
    • • Updating and using relevant knowledge, keeping up-to-date technically and applying new knowledge to your job
    • • Work closely with the Front of House manager as well as Establishing and Maintaining Interpersonal Relationships with work colleagues and customers
    • • Excellent selling skills
    • • Ability to train other team members
    • • Analysing data or information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
    • • Identify and develop plans of areas in which the Clinical practice may grow
    • Skills Required

    • • At least 5 years’ post graduate experience working as an Optometrist
    • • Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software
    • • Have a proven track record in achieving sales targets and building customer relationships
    • • A flexible and ‘can do’ working style
    • • Possess the willingness to learn, improve and adapt
    • • Strong attention to detail and accuracy
    • • Ability to work as part of a team, and on own initiative
    • • The ability to multi-task and prioritise own workload
    • • Have exceptional communication skills, both verbal and written
    • • Be immaculately presented and represent the company ethos
    • Benefits

    • • Frame and sunglass allowance with generous friends and family discount
    • • Bonus related to store performance
    • • Annual company social event
    • Applicants should apply with a CV and cover letter to recruitment@cutlerandgross.com

      We are not accepting queries or candidate applications via recruitment agencies or consultants.

      Note: To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

    Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

    A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

    Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its owns factory in Cadore, within the Italian Dolomites.

    Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and is stocked in over 2000 Wholesale accounts in 50 countries around the world, and online at www.cutlerandgross.com

    Job Description

    Siamo alla ricerca di un Addetto all’assemblaggio occhiali da inserire nel nostro team. Il candidato, che riporterà al responsabile di reparto, si occuperà dell’assemblaggio dei vari componenti dell’occhiale.

     

    • Breve esperienza pregressa nella mansione;

    • Soft Skills: Buona propensione al team working, precisione, affidabilità, passione e entusiasmo

    L'azienda offre assunzione a tempo indeterminato con inquadramento e retribuzione in base all'esperienza maturata. Inviare cv dettagliato all'indirizzo: mds@cutlerandgross.com Per candidarsi all’offerta invitiamo gli interessati ambosessi (L.903/77) a inviare il proprio cv specificando il consenso al trattamento dei dati personali (Regolamento UE 2016/679)

    Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

    A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

    Job Description

    Siamo alla ricerca di un Operatore macchine a controllo numerico settore occhialeria da inserire nel nostro team. Il candidato, che riporterà al responsabile di reparto, si occuperà dell'utilizzo di macchine utensili a controllo numerico computerizzato per la produzione dei vari componenti dell'occhiale, del carico e scarico di pezzi e/o di macchinari e del controllo qualità del prodotto in uscita.

    Requisiti e competenze richieste:

    • Breve esperienza pregressa nella mansione;

    • formazione ad indirizzo meccanico;

    • conoscenza dei principali tools di disegno tecnico, in particolare Rhinoceros + RhinoNC.;

    • Soft Skills: Buona propensione al team working, precisione, affidabilità, passione e entusiasmo

    L'azienda offre assunzione a tempo indeterminato con inquadramento e retribuzione in base all'esperienza maturata.

    Inviare cv dettagliato all'indirizzo: mds@cutlerandgross.com Per candidarsi all’offerta invitiamo gli interessati ambosessi (L.903/77) a inviare il proprio cv specificando il consenso al trattamento dei dati personali (Regolamento UE 2016/679)

    Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

    A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

    Job Description

    Siamo alla ricerca di un Addetto alla pulitura su ruota da inserire nel nostro team.

    • RIl candidato, che riporterà al responsabile di reparto, si occuperà della lucidatura su ruota degli occhiali in plastica.

    Requisiti e competenze richieste:

    • Breve esperienza pregressa nella mansione;

    • Soft Skills: Buona propensione al team working, precisione, affidabilità, passione e entusiasmo

    L'azienda offre assunzione a tempo indeterminato con inquadramento e retribuzione in base all'esperienza maturata.

    Inviare cv dettagliato all'indirizzo: mds@cutlerandgross.com Per candidarsi all’offerta invitiamo gli interessati ambosessi (L.903/77) a inviare il proprio cv specificando il consenso al trattamento dei dati personali (Regolamento UE 2016/679)