All orders are shipped with free shipping via DHL, you will receive an email with the tracking details. Please note that delivery times are given as a guide only. Custom fees payable outside the EU. Estimated shipping times below.
UK: 1 to 2 working days
EU: 7 to 10 working days
US and ROW: 10 to 14 working days
Returns and Exchanges
You have 14 days to return your order for a refund. Please note, we currently do not offer exchanges on online purchases. If you wish to exchange a product, you will need to return your purchased item and create a new order.
Please contact our customer service team who will be happy to assist you.
When purchased online, our optical frames come with clear demo lenses. Bespoke prescription lenses for opticals and sunglasses are available at all Cutler and Gross stores, find your nearest store or book an eye test and lens consultation here.
We are proud to partner with world-class lens manufacturers, who share our philosophy of celebrating the unique intricacies of vision. From blue-light filtering to anti-reflective coatings, head to store to find out more.