1389 Optical Square Glasses-Rhubarb

Delivery Rates

SEASONAL

When do I need to order by for guaranteed Christmas delivery?

UK Final Shipping Date: December 22nd USA Final Shipping Date: December 15th Rest of World Final Shipping Date: December 20th Cutler and Gross Digital Gift Cards will be received into your inbox in minutes. As you’ll already know, unforeseen circumstances can and do happen, please note these are the absolute latest dates for physical Christmas deliveries.

What is your Christmas returns policy?

Any orders placed from 1st December will have an extended return policy until 31st January 2022. After this period, our standard returns policy will apply. Please read our full Returns & Refunds Policy.

Due to the recent export regulation changes following Brexit, shipments from the UK are currently subject to some delay out of our control. Our Logistics Team is working quickly to prepare orders for despatch, and we hope delivery of shipments will resume normal service as soon as possible. Therefore whilst we have confirmed your order, we won’t deduct payment until we are ready to ship. Please expect shipping times of up to 14 days to all worldwide destinations, as we operate a limited delivery service. Cutlerandgross.com offer FREE worldwide shipping on all orders. Please note that the customer is liable for any custom charges incurred. Shipments to PO mailboxes are not possible and will be automatically cancelled.

Shipments to PO mailboxes are not possible and will be automatically cancelled.

Delivery Tracking

When your order is ready to ship, an email will be sent to you confirming the carrier’s details and the tracking number. You can always refuse or partially reject the delivery if you have any worries.

Refunds will be charged back to the original form of payment used for purchase.

Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

Returns

At cutlerandgross.com if you have a change of heart with your online purchase for any reason, you can return it to us within 14 days.

Help

Give us a shout if you have any other questions and/or concerns.

Email: [email protected]

Phone: +44 (0) 208 451 0331

How to Use Virtual Try On (VTO)

Step 1 – Find the glasses and/or sunglasses of your choosing and select a colour

Step 2 – Click the ‘TRY ON’ button on the left of the main image

Step 3 – You now have two options:

Click ‘LIVE’ to view the frames on your camera and the frames will move with your face

Click the camera icon (bottom left of the VTO pop up box) to upload a front facing picture of yourself

Note – If you have uploaded a picture of yourself, click on the frames to position the glasses so that they sit correctly on your face

To alternate between a picture and live camera, click the red button (with white square) on the right-hand side of your screen

Step 4 – If you wish to view other colours from the same frame, simply select another colour swatch and the click the ‘TRY ON’ button again.

Step 5 – If you wish to make the VTO screen bigger please click the expand icon (in left hand corner of the VTO screen).