Due to the recent export regulation changes following Brexit, shipments from the UK are currently subject to some delay out of our control. Our Logistics Team is working quickly to prepare orders for despatch, and we hope delivery of shipments will resume normal service as soon as possible. Therefore whilst we have confirmed your order, we won’t deduct payment until we are ready to ship. Please expect shipping times of up to 14 days to all worldwide destinations, as we operate a limited delivery service. Cutlerandgross.com offer FREE worldwide shipping on all orders. Please note that the customer is liable for any custom charges incurred. Shipments to PO mailboxes are not possible and will be automatically cancelled.
Shipments to PO mailboxes are not possible and will be automatically cancelled.
When your order is ready to ship, an email will be sent to you confirming the carrier’s details and the tracking number. You can always refuse or partially reject the delivery if you have any worries.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
At cutlerandgross.com if you have a change of heart with your online purchase for any reason, you can return it to us within 14 days. However, in light of the recent export regulation changes following Brexit, we have extended our returns policy for up to 60 days, applicable for purchases made since 30th January. This extended returns policy will be in place up until 31st March 2021.
Give us a shout if you have any other questions and/or concerns.