In the event that you are not satisfied with your online purchase, you are welcome to request a full refund or exchange on any sunglasses or opticals within 14 days of delivery under the following terms:
- The item is unworn and in its original, undamaged condition
- The item has not been personalised or made to a customer’s specification
- All items are returned including the glasses, case and cleaning cloth
- The return request is accompanied by a valid invoice number
- In the case of opticals, only the frame can be exchanged for another style and not the lenses (which are custom-made to fit each individual pair)
- This policy applies only to items purchased from cutlerandgross.com
- Please see the section on delivery terms and costs below for further details
To request a return, please contact us via email or telephone: [email protected] or
+44 (0) 208 451 0331 229
DELIVERY TERMS AND COSTS
REFUNDS FOR UNDAMAGED PRODUCTS
Please note that all returned goods remain the responsibility of the sender until received by Cutler and Gross. We recommend that you select a safe/traceable delivery service, retaining proof of postage. Cutler and Gross will not refund the shipping costs for any normal returns.
REFUNDS FOR DAMAGED/INCORRECT PRODUCTS
If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order.
Please note that all returned goods remain the responsibility of the sender until received by Cutler and Gross. We recommend you select a safe/traceable delivery service, retaining proof of postage. Cutler and Gross will not refund the delivery cost for returning the original item but upon safe receipt, we will be happy to organise the delivery of the replacement item and cover the cost of this delivery at no extra charge.