• Sunglasses
  • Opticals
  • Round
  • Dframe
  • Browline
  • Oval
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  • Oversize
  • Cat-Eye
  • Aviator
FIT & SIZE
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  • style
  • face shape
  • colours
  • Round
  • Dframe
  • Browline
  • Oval
  • Square
  • Rectangle
  • Oversize
  • Cat-Eye
  • Aviator
  • Diamond
  • Heart
  • Long
  • Oval
  • Round
  • Square
  • Beige
  • Black
  • Blue
  • Brown
  • Cream
  • Crystal
  • Gold
  • Green
  • Grey
  • Gunmetal
  • Metallic
  • Navy
  • Orange
  • Pink
  • Print
  • Purple
  • Red
  • Silver
  • Tortoiseshell
  • White
  • Yellow


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RETURNS & EXCHANGE POLICY


At cutlerandgross.com if you have a change of heart with your online purchase for any reason, you can return it to us within 14 days. 

Here are the conditions of a return: 

  • The item is unworn and in its original, undamaged condition
  • The item has not been personalised or made to a customer’s specification
  • All items are returned including the glasses, case and cleaning cloth
  • The return request is accompanied by a valid invoice number
  • In the case of opticals, only the frame can be exchanged for another style and not the lenses
  • This policy applies only to items purchased from cutlerandgross.com
  • Please see the section on delivery terms and costs below for further details
 

RETURNS PROCESS 


Please request a return via email or telephone:
 [email protected] or +44 (0) 208 451 0331 229

Fill out the relevant form below and include in the parcel 
Returns form:
US & Canada: Download
UK & Rest of the world: Download

We recommend that you select a safe/traceable delivery service, retaining proof of postage.
Cutler and Gross will not refund the shipping costs for any normal returns.
 

DELIVERY TERMS & COSTS

REFUNDS FOR UNDAMAGED PRODUCTS
Please note that all returned goods remain the responsibility of the sender until received by Cutler and Gross. We recommend that you select a safe/traceable delivery service, retaining proof of postage.
Cutler and Gross will not refund the shipping costs for any normal returns. 
 
REFUNDS FOR DAMAGED/INCORRECT PRODUCTS
If you received an incorrect or damaged item due to a mistake on our part, we will refund the original delivery cost/handling fees on your order.
 
EXCHANGES
Cutler and Gross will not refund the delivery cost for returning the original item but upon safe receipt, we will be happy to organise the delivery of the replacement item and cover the cost of this delivery at no extra charge.