• Male
  • Female
  • Sunglasses
  • Opticals
  • Round
  • Dframe
  • Browline
  • Oval
  • Square
  • Rectangle
  • Oversize
  • Cat-Eye
  • Aviator
FIT & SIZE
whats this?
  • style
  • face shape
  • colours
  • Round
  • Dframe
  • Browline
  • Oval
  • Square
  • Rectangle
  • Oversize
  • Cat-Eye
  • Aviator
  • Diamond
  • Heart
  • Long
  • Oval
  • Round
  • Square
  • beige
  • Beige/Cream
  • Black
  • Blue
  • Brown
  • Cream
  • Crystal
  • Gold
  • Green
  • Grey
  • Gunmetal
  • Metallic
  • Orange
  • Pink
  • Print
  • Purple
  • Red
  • Silver
  • Tortoiseshell
  • White
  • Yellow


Clear all

FAQ

GENERAL

What is your warranty policy?
Whilst we endeavour to deliver all products in exceptional condition and to the highest quality, you can rest assured that all eyewear distributed by Cutler and Gross comes with a warranty that covers against manufacturer defects for one year from the date of purchase. All warranty claims must be accompanied by proof of purchase from a Cutler and Gross store or authorised dealer and can be submitted via email to [email protected]. Please make sure to quote your original invoice number, which can be found in your original email or on the physical invoice that came with your order. Note that our warranty does not cover scratches to lenses or any products that have been personalised, altered or misused.


How can I find a store near me?
To locate your nearest Cutler and Gross store or stockist, please visit: www.cutlerandgross.com/stockists


Can you tell me when new products or promotions are announced?
We announce new products, promotions and competitions via our website, newsletter and social media channels. Sign up to our Visionaires newsletter and join the Cutler and Gross world at www.cutlerandgross.com/join-our-world and follow us on social media using the handle @cutlerandgross.


Are the products on the website the same as in the stores and is the full collection represented on the website?
While we offer a large selection of frames online, the range in Cutler and Gross stores and authorised stockists will differ slightly due to local demand. If you are seeking a particular style or frame that is not on the website, you are welcome to email [email protected] and we will do our best to find the frame or style you are looking for.


Is my personal and credit card information safe on your website?
Yes. Cutler and Gross takes your personal information security very seriously and we have safeguards in place which block any unauthorised access to online customer information. All transactions are made through a secure server and we also support Paypal transactions online.


What is your privacy policy?
Cutler and Gross does not and will not share any personal information with any third parties. The information gained on our website will strictly be used for internal marketing purposes and to prevent any fraudulent activity. If you would like to learn more about our privacy policy please visit www.cutlerandgross.com/privacy.

PRODUCT

How can I have my frame repaired?
If the product was purchased from a Cutler and Gross retail store, you can bring it back to any one of our own stores with proof of purchase in the form of a valid receipt. If the product was purchased online, you will need to contact our online team at [email protected]. Please include in your email: your name, contact number, purchase invoice number and a series of pictures showing the damage to the frame in question. One of our technicians will contact with you with an evaluation of the repair work required.


Can I order customised or prescription lenses online?
We regret that we cannot customise or fulfil a prescription lens order online. However, orders can be placed via any of our Cutler and Gross stores and selected authorised stockists. Cutler and Gross provides one of the most thorough eye health consultations in the industry and examinations are available at London Knightsbridge, London Spitalfields, Bath, Leeds and New York. For more information on eye health please visit: https://www.cutlerandgross.com/eyeexamination.

DELIVERY

*Please note that our warehouse will be closed during the holiday season (between 22nd December - 2nd January). Please order by 1pm on 21st December to avoid disappointment. Orders placed after 21st December will be processed on January 3rd 2018.*
*Any returns recieved during the holiday season (between 22nd December - 2nd January) will also be processed on January 3rd 2018.*

What are your delivery fees?
Cutler and Gross offers free delivery to all destinations. However, please note that the customer is liable for any customs charges incurred.


When will my order be shipped? When will it arrive?
Orders within the UK, Europe and the rest of the world (excluding US and Canada) are delivered via MNX express service, which sometimes use a local agent and require a signature at the destination. Orders to the US are shipped via Worldnet, which in most cases use a local agent, whilst orders to Canada are shipped via Fedex.
 
Estimated delivery times:
UK: 1-3 business days
EUROPE: 2-3 business days
US & Canada: 3-5 business days
Rest of the world: 5-10 business days
 
Please note that delivery times are given as a guide only. Cutler and Gross does not take responsibility for any delays due to customs clearance or payment issues.


How do I know that my order has been shipped?
Once your order has been confirmed and booked in for delivery, you will receive an email containing delivery information and a tracking link. If your order has been booked with MNX you will receive automatic updates with tracking information directly from the delivery service. If you order is to the US and Canada, Cutler and Gross will send you the tracking link once it has been booked in. In the event that you do not receive any tracking information, please contact [email protected] and we will help you track your delivery as quickly as possible.


What is the difference between ‘order date’ and ‘shipment date’?
The ‘order date’ and ‘shipment date’ are not always the same. Orders placed before 12pm on any given weekday will ship the same day. For orders placed after 12pm, we will usually ship the following day at the latest. Please bear in mind that whilst most orders are shipped the same or next day, this does not include weekends and public holidays.


What countries do you ship to? What about duties?
We endeavour to ship to anywhere an order is made from, providing a safe delivery address is given and a signature can be provided up on delivery. However, please note that the customer is liable for any customs charges incurred.
For customers enquiring about pricing in VAT exemption countries, please note that the prices quoted on our website apply worldwide. We are unable to modify this for specific countries.
 
We advise any customers purchasing from the countries below to kindly ensure that they are aware of their own country’s customs law regarding imports of luxury items. In some cases this may be up to 80% of the item’s value and it will the customer’s responsibility to pay this fee.

  •          Saudi Arabia
  •          Dubai
  •          Hong Kong
  •          Japan
  •          Singapore
  •          Iraq/Iran
  •          Russia
  •          Colombia
  •          Brazil

We would like to inform all our Russian customers that they must check that they are not within a restricted postal area in regards to receiving any items larger than a letter.


Do you ship to PO boxes or APO/FPO addresses?
We regret that we do not ship to PO boxes since we require the delivery to be signed for, ensuring it reaches you safely and is not left unattended. 


If I send my package as a gift, will the recipient receive the invoice?
The delivery package will normally contain the invoice. If you wish this to be removed, please contact [email protected] as soon as possible after placing your order.


What if I didn't receive my package?
If for any reason you do not receive your package within the estimated delivery time, please contact our head office on +44 (0) 208 451 0331 or via email at [email protected].

Holiday Season Delivery
*Please note that our warehouse will be closed during the holiday season (between 22nd December - 2nd January). Please order by 1pm on 21st December to avoid disappointment. Orders placed after 21st December will be processed on January 3rd 2018.*
*Any returns recieved during the holiday season (between 22nd December - 2nd January) will also be processed on January 3rd 2018.*
ORDERING
Will my credit card be charged immediately?
Yes. Before we process an order we must have the full outstanding balance paid. Once this is complete you will receive an order confirmation email, followed by a second confirmation email from either us or the delivery company when your item has been packed and shipped.


What is the status of my order? How do I track my order?
The tracking format is dependent upon the country the product is being delivered to. Please refer to the delivery section above for more information on delivery options.
For orders booked via MNX, automatic updates with your tracking information will be sent directly from MNX. If your order is to the US and Canada, Cutler and Gross will send you the tracking link once it has been booked in with either Worldnet (for the US) or Fedex (for Canada). If for any reason you haven’t received any information please direct tracking enquires to [email protected].


How do I change or cancel an order?
If you would like to amend your order in any way, please contact [email protected] as soon as you can. We will endeavour to accommodate any changes where possible and if received in time. Please note that if you wish to cancel an order, you will need to contact us immediately, since we are unable to cancel goods that have already been shipped and are en route to their destination. In the event that this timeframe is missed, you will need to take delivery of and then return the order to us. For any enquiries, please contact [email protected].


What are my payment options?
We accept all major debit and credit cards. If you would like to discuss any payment enquiries, please contact us on +44 (0) 208 451 0331 or via email at [email protected].
RETURNS AND EXCHANGES
What is your online return and exchange policy?
In the event that you are not satisfied with your purchase, you are welcome to request a full refund or exchange on any sunglasses or opticals within 14 days of delivery under the following terms:
  • The item is unworn and in its original, undamaged condition
  • The item has not been personalised or made to a customer’s specification
  • All items are returned including the glasses, case and cleaning cloth
  • The return request is accompanied by a valid invoice number
  • In the case of opticals, only the frame can be exchanged for another style and not the lenses (which are custom-made to fit each individual pair)
  • This policy applies only to items purchased from cutlerandgross.com
  • Please see the section on delivery terms and costs below for further details
 
To request a return, please contact us via email or telephone: [email protected] or +44 (0) 208 451 0331 229

For more information please check our returns page.


What is your instore return and exchange policy?
In the event that you are not satisfied with your purchase, we are happy to offer a full refund or exchange on any sunglasses or opticals within 14 days of purchase under the following terms.
  • The item is unworn and in its original, undamaged condition
  • The item has not been personalised or made to a customer’s specification
  • All items are returned including the glasses, case and cleaning cloth
  • The item is accompanied by a valid receipt of purchase
  • In the case of opticals and prescription, only the frame can be exchanged for another style and not the lenses (which are custom-made to fit each individual pair)
  • This policy applies only to items purchased from a Cutler and Gross store
FRAME CARE
Your Cutler and Gross frames have been designed to allow for adjustment to ensure the optimal fitting. This adjustment can be carried out at any one of the Cutler and Gross stores or stockists worldwide.


What is the best way to clean my frame?
We recommend you clean your frames regularly using the cloth provided. Never use paper towels, clothing, household detergents, soaps or glass cleaners, as these can grind dust and fibres into lenses and damage their coatings over time. Similarly, please also avoid the use of aggressive cleaners on the metal or acetate components of your frames. If the surface of the acetate on your frames starts to lose its shine, it can be polished by your local Cutler and Gross store who can return the acetate parts back to their original high-gloss finish.
Please note that over time, even with careful care, deposits may accumulate in the small grooves between the glass and the frame that cannot be reached and removed with the cleaning cloth alone. If this occurs please consult your nearest Cutler and Gross store who can professionally disassemble and clean the glasses.


Are your lenses UV protected?
The lenses used in your sunglasses conform to all major safety provisions for UV-rays and are designed to block all wavelengths harmful to the eyes below 400nm (UVA and UVB). If your glasses are fitted with polarised lenses for extended antiglare protection, please remember that the visibility of lc-displays may be blocked.


Do you offer a frame care service?
Cutler and Gross uses only the highest quality Italian acetate and metal alloys, which enable the frames to continually stay in the best condition. However, we recommend careful treatment,  especially of the lenses, which can be damaged by improper use resulting in scratches or haziness, which in turn may cause eye strain.
As part of the Frame Care Service, Cutler and Gross provides:
  • Deep cleaning, hand buffing and re-polishing to keep frames in immaculate condition Heating and rebalancing to ensure frames fit each customer perfectly
  • Hinge service inspection and screw replacements
  • Gold foil re-inlaying to renew internal temple lettering
This service is available in Cutler and Gross stores only.


Are there any temperatures or weather conditions I should be wary of?
Frames with a leather wrapping material should be kept away from contact with water or very high humidity as this will damage the leather. Avoid exposing any frames to temperatures in excess of 40ºC (104ºF) or placing them in direct sunlight.
When not being worn your frames should always be stored in the case provided to prevent damage, preferably in a dry place between -10ºC and +35ºC .
FIT AND SIZE
Is this frame the right one for me?
At Cutler and Gross we think your unique personality should shine through your frames. We believe we have something for everyone out there - from bold mavericks to quiet, reflective thinkers. The first question to ask yourself is: how does this frame make me feel?

Beyond this, the following practical tips will help you determine whether a frame is the right one for you. 
  • Your frame should feel, above all, comfortable, especially for long usage.
  • Your eyebrows generally shouldn’t be inside the frame; if this is the case, they may too big for you (unless that was the desired effect you wanted). We also recommend that your pupils should be in the centre of the lenses.
  • Your frame should never hinder your smile. When showing those pearly whites, your frame shouldn’t be moved or displaced from your face by your cheek movement.
  • Another key point to remember is that at no point should your frames slide down your nose. This will indicate that the bridge of that particular frame isn’t quite right for you.
The good news? We have plenty more styles and sizes for you to try.


Can I get my frame to fit better?
Cutler and Gross offers free minor adjustments to any of our frames to ensure the optimal fit. These include:
  • Adjustments to the temples, whether they need to be tightened or loosened to meet the requirements of the side of your face. We can also adjust temples slightly to give more or less length for a better fit behind the ears.
  • Please resist the temptation to adjust your Cutler and Gross frames yourself as they can snap when adjusted without the proper technique.
  • We can also adjust crooked frames, whether that be the bridge or the temples.
If the above adjustments still don’t do the job, we are also able to add nose pads to the majority of our frames, again to help the frame sit up and away from the nose and improve the comfort and fit.
 
Please be aware that not quite every frame will be able to adjust to meet your face specifications. However, at Cutler and Gross we celebrate the unique and alternative so are likely to be always able to find a solution for all faces, great and small.


How do I find the measurements of my frame?
We want to make it easy for you. That’s why the measurements of every frame are engraved on the inner temple. We have also integrated a measurement filter on our website, so once you are aware of your sizes you can filter all the frames online and shop with more confidence using our frame finder.
 
The numbers printed on the inside of the right temple of your Cutler and Gross frames refer to the lens width, the bridge width and the temple arm length respectively. For example, 50 □ 21 (145) indicates a lens width of 50mm, bridge width of 21mm and temple arm length of 145mm.




What is a nose bridge? What is the difference between a standard fit frame and an Asian fit?
The bridge of the nose is the slope between the nose and the eyes. People with lower nose bridges tend to have wider faces or higher cheekbones; this is because the bridge of their nose sits at the same level or slightly lower than their pupils.
 
Our Asian fit frames are a better fit for anyone who has a flatter bridge. The way the frame fits differently to that of a regular fit is that the nose projection on an acetate frame is a little longer and slightly flatter. This helps to push the frame off the cheek and away from the eyelashes.
 
Generally the base curve of an Asian fit frame will be flatter, again to prevent the eyelashes rubbing the back surface of the lens.


What if I am still unsure about fit & size/adjustments?
If you are still unsure about the fit of your frames, feel free to pop into any of our Cutler and Gross stores so that one of our highly trained members of staff can best advise how we can help. VIsit cutlerandgross.com/stores to find your nearest location. If you aren’t close to any of our stores,  you can also go to our Cutler and Gross stockists around the world, listed at cutlerandgross.com/stockists.